Data, Analytics & AI
Digital Engineering
Digital Experience
Cloud & Infrastructure
Digital Marketing
Solutions
Field Sales Platform
Who We Are
Our People
Our Commitments
Our Way of Working Accelerating faster go-to-market.
Blogs Insights and our point of views.
Case Studies
Press Releases
POVs
Industries
Healthcare
Patient experiences engineered for the consumer expectations of 2026.
Insurance and Warranty
Sales, claims, and modernization - Sundew has shipped most defensively.
Luxury and Retail
Digital commerce solutions for the global luxury houses and lifestyle D2C brands.
Education
Modernizing and building applications, platforms, and digital presence.
Real Estate
Customer-facing applications and brand digital presence with marketing funnels.
Travel and Hospitality
Booking, stay, and post-trip unified into one intelligent guest journey.
Energy & Utility
Manufacturing
Food & Beverage
Government
Professional Services
Media & Entertainment
Blogs Latest Insights
Case Studies Success Stories
Press Releases Company Updates
POVs Company Updates
Have something on your mind? Let's create something amazing together.
* marked fields are mandatory
Automation technologies are captivating all the spheres of our lives, be it the growth of smart cities, smart homes, computerized workspaces or technologies like smartphones and digital personal assistants. Software robots, a recent buzz across a lot of sectors and businesses are getting adopted extensively to scale up user experience and engagement amongst business and the customers. By 2020, research survey shows that “consumers will deal with 85% of their associations with enterprises without ever interacting with a human.” Whether a business requires linear or departmentalized backing, such as tech support or customer service for primary user interactions, bots will the one stop solution to perform a magnitude of tasks seamlessly with less or limited human assistance.
Chatbots are mainly developed using Artificial Intelligence (AI) with a combination of machine learning & virtual intelligence which enables them to speed up internal business processes while offering plenty of time to the taskforce to focus on more productive work. Both chatbots and AI Bots provide sustainable business growth by improving key performance metrics like customer conversion, engagement rates, overhead cost with high return.
Scroll down to witness few merits of implementing bots in businesses:
1. Improve customer relationship
Chatbots and AI bots help business to achieve one of the most vital metrics i.e. improving user experience and connecting patrons with customer service at any given time. If chatbots are built on the landing page of a website, they can direct users for easy navigation and provide an instant response to their queries. This, in turn, reduces high bounce rates and shields the online reputation of the brand, resulting in overall traction and fostering customer acquisition.
2. Drive more business
Bots are transforming the sales practice through targeted customer outreach to drive qualified leads, increase organic traffic, and customer service management. Chatbots create a situation that is certain to drive organic traffic through SEO from increased social proof and perceived user value. By introducing chatbot solutions to balance the human workforce, one’s business can get the leverage it needs to go into new markets.
3. Better capital retention
No matter what methods businesses are using for assisting customers, one can elevate the design experience with bots while managing expenses. Today’s consumers are active around the clock, so in order to support them even at odd hours, bots fit the role in eliminating the need for businesses to bear overhead costs of staffing team. If any industry receives a lot of inquiries, chatbots can reduce the load off the customer support system by acting as the first point of contact, screening calls from the customers and readdress them to human sources as per the requirement.
4. Enhanced Productivity
Unlike apps and websites, bots do not function giving a passive customer experience. AI-powered Chatbots perform all the basic tasks like verifying customer related information, replying to emails, and sending appropriate responses to the leads. This allows businesses to save time and invest carefully in areas that need more human intervention. Prioritizing tasks as per productivity would eventually enhance the business’s revenue-generating capacity.
5. Personalized Marketing campaigns
Chatbots that are equipped with processing Big Data Analysis can help businesses create customized marketing campaigns which result in the increased attention span of the target audience and higher conversion rates. Bots can help businesses reach any number of specific metrics, such as product pairing suggestions in e-commerce sites with a humanized touch to increase average customer spending.
With every latest development, we are inching closer to a more connected and digital future. Thus, leveraging the chatbot and AI Bot technology as a part of a wider business strategy will mark a sharp edge over the competitors. Being digitally present, engaged and competitive in the online landscape is a necessity for viable brand growth.
Related Blogs
Blog
Top 5 E-commerce Web Designing Trends in 2020
Online shopping habits are undergoing noticeable evolution constantly with a fast-paced life. Eventually, the designers also need to bring change in their design at regular intervals to make sure the online shoppers have a satisfying shopping experience.Whether you are an e-commerce website owner or a web designer, you cannot afford to lose your customers for amateurish e-commerce design. Right?The latest e-commerce web designing trends 2020 highlights the cutting-edge technologies like-Artificial intelligence and VR to provide better UICreative marketing techniques with more customization features for better UXScroll down to check out the top 5 e-commerce designing trends of 2020 that you must follow to design a head-turning, personalized e-commerce site and draw more online shoppers.1. Mobile-friendly layoutsEarlier, the designers used to create the e-commerce website designs primarily for web pages that are responsive and adaptive to mobile devices. In 2020, the idea has just flipped. A significant percentage of online shoppers find it easier and more time-saving to shop from their mobiles.Catering to this need of the customers, the web designers are now framing the layouts of the e-commerce stores first for mobile devices like iPads, tablets, and smartphones. Then they make sure the design also fits for the larger screen.Hence, this year, more mobile-friendly features happen to be incorporated in many e-commerce websites themes like-Card-like layoutsEasy navigationLong-scrolling pagesFinger-friendly icons2. Motion design for product imagesMotion design will play a pivotal role in e-commerce web designing this year. Static product images are no-longer appealing enough to grab the attention of online shoppers and trigger their greed to buy the product. Moreover, a dynamic and moving picture will help the shoppers to estimate how it will look from every dimension. The products having a different texture, patterns, cutting on different sides must be showcased in motion images.Though, we have seen the elements of motion design and videos in the last couple of years, more animation, micro-interactions, videos, cinemagraphs are taking the driver’s seat in 2020 e-commerce design trends.3. Rule of the advanced AI ChatbotsE-commerce web designing trends are now focusing more on the personalization approach to address the buyers. With the evolution of AI, chatbots have made their way to e-commerce in recent years. Chatbots are primarily generated to respond to the customer’s queries about payment, delivery, and products.But the chatbots of 2020 are more advanced to go beyond this limit by providing the shoppers with a customized shopping experience. They reflect shipping details and offer discount codes. Added to that, the round-the-clock virtual availability of this sales assistant guides the customers to land on purchasing decisions. So, those online shoppers who always feel guilty about their impulsive shopping decision will get a shopping companion even at the wee hours.4. Heterogeneous grid layoutsDo you want to stand out from most of the other e-commerce sites? Then think out of the box layouts and take your design out of the comfort zone. No doubt, that similar-sized, square, and homogenous grid layouts keep the website structured and make browsing user-friendly.But some brands, especially the fashion industries and brands particularly for the youngsters rely upon this new trend of unconventional grid design for their e-commerce sites to give an edgy feel. With this new layout, you can also highlight your best-selling products without explicitly categorizing them.5. Display of authentic imagesAre you tired of finding suitable images to design an e-commerce website? Many companies have professional photographers in their team to capture authentic, and top-notch quality images for their brand.Stock images have been back footed this year as the brands want to evoke their stories and sell their unique products. E-commerce designing trends are leaning towards Custom photography to enhance the visual aesthetics of the e-commerce sites as well as to be transparent to their customers with the original pictures of their products.What are the other e-commerce website designing trends you think will reign in 2020? Share your views with us.Besides, if you need bespoke website designing for your e-commerce site, feel free to Email us or talk to us at +91-98367-81929
How to Maintain Your Website’s SEO After a Redesign
A total site redesign is a tricky thing. At some point, you must redesign your site, but when you do, you run the risk of your traffic dropping off. Redesigning a site is one of the biggest SEO challenges that a company can face.If you are currently redesigning your site or planning on a full site renovation in the future, here’s what you need to identify:What should you do during the redesign process?While you are redesigning your site, you need to keep a few things in mind. Some of these things may not seem important to you, but leaving any of them out is an easy way to cause a huge traffic drop.Never take down your siteAt no point should you pull your old site offline unless it needs to go under for a few minutes as you launch the new design. When visitors encounter a website that says “sorry, we’re under construction” for several weeks, traffic declines before the new site goes live.Re-examine your keyword strategyRedesigning is the perfect time to evaluate your existing keyword strategy. Take a look at your organic keyword traffic, and find out if your site could be gaining traffic from any new long tail keywords.Optimize all content with right keywordsYou should also be reviewing content on each page prior to your site redesign. Sometimes things can get changed in the process. Titles are altered; meta descriptions are dropped; and SEO gets marginalized. Don’t let this happen to you. Instead, pay close attention to optimizing all content on all pages.Maintain the same URL structure as much as possibleIf you can, keep your URL structure the same. Whenever you change a site’s URL structure, you lose vast amounts of traffic from inbound links.Create a comprehensive 301 URL redirect mapping strategyNearly every site redesign will have some pages that will be mapped to a new location. It’s important to have a complete plan in place for redirecting every such page. Every single rewritten URL must have a 301-permanent redirect.Create an effective customized 404 error pageSince the new site will probably experience a few 404s, you should have an optimized 404 page in place.Create new sitemaps (HTML and XML)You should always have an up-to-date sitemap, but it’s especially important for a site launch or redesign. If any content has moved to new URLs, the sitemap can help the search engine discover these new locations.Put tracking codes in placeWhen you’re sure everything is ready, place your analytics tracking code in the page source. Any conversion landing pages should also be tracked with the relevant codes.Watch the Google index statusKeep an eye on how things are indexing in Google. You want to make sure that Google is indexing your entire site.Watch your trafficTraffic is a critical metric for measuring the success of your new site’s SEO. Keep close tabs on everything that happens with your traffic patterns.A redesign should be an opportunity to improve your SEO and conversion rates. However, for sites with strong organic search traffic, this should be undertaken with care to preserve your SEO. Following the instructions in this article should ensure you only see positive improvements. For further information, get in touch with us at +91-98367-81929.
Six Instagram Marketing Tips for Brands in 2019
Instagram is one of the most popular social networks in the world. Last June, it exceeded the billion-user mark. It started as a simple platform for sharing photos and videos with people having similar interests and now it has become a valuable marketing tool for businesses. They are investing more and more on Instagram to promote their products. Here are some tips for using the app to highlight your business.Use user-generated contentIt’s about delivering spontaneous content, like videos and live broadcasts. This type of communication makes it possible to value the human factor, too often invisible in B2B companies, in order to build credibility with potential customers. An excessively professional image may produce an impression of coldness and distance. Nowadays, customers enjoy meeting people who are behind the branding of a company.Combine spontaneity and varietyWith Instagram, posting a photo or video is extremely easy. The time spent, creating the content is thus minimized. The platform allows users to publish different types of content without planning or editing. Diversifying content allows a business not only to reach different audience segments but also to reveal different facets of its business. It is therefore important to focus on variety, rather than confined to monotonous series of posts.Do actively invest in your nicheBesides publishing content, it is important to take an active part in the conversation. In addition to publishing images and videos, a company must be careful to respond to comments from its subscribers. A company that takes the time to interact with others/outsiders is more likely to receive interest in return.Tell a story with each postOn Instagram, the most popular companies are the ones that tell the most compelling stories. To attract a committed audience, you need to invest in high-quality visual storytelling, which allows your company to stand out and establish a consistent presence on the platform. This presence is not limited to the photo and video stream. The Stories feature of Instagram grabs more attention of the relevant audiences.Measure meaningful indicatorsAll indicators are not equal. It is best to focus on data that signals active engagement, such as comments or the number of new subscribers. These indicators make it possible to evaluate concretely the performances of the company and the effective quality of the generated exposure.B2B companies have their place on InstagramInstagram is admired mainly by B2C brands. However, the platform represents a real opportunity for B2B companies, provided these good practices are applied.Now you have a good idea of the steps to put in place to get started on Instagram. Set a specific number of goals and analyze the results of your marketing efforts. After that, regularly post quality content. Remember to add a bit of storytelling to your descriptions to engage the conversation with your followers. Make Stories to announce big events or exclusive promotions. In case you need further amplification, feel free to get in touch with our experts at [email protected] or call us at +91-98367-81929.
Thank You!
Excellent!
Successfully subscribed to Sundew Solutions newsletter!
Oops!
Sorry
Something went wrong!