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Privacy Policy Privacy Policy

Privacy Policy

This Privacy Notice pertains to the online presence of Sundew, which encompasses Sun dew Solutions Private Limited, its subsidiaries, affiliates, and related entities.

1 - Gathering and Processing Personal Data

Processed Personal Information In the context of this privacy notice, 'Personal Information' refers to data that can identify an individual or contribute to identification, along with other information held by Sundew Solutions Private Limited.

While you can explore our website without disclosing Personal Information, we do collect specific information such as:

  • Personal data you provide via forms on this Site, including name, email, designation, and company.
  • Details about your device and usage of this Site, such as IP address, demographics, operating system, and browser type, collected through cookies.

2 - Utilization of Your Personal Data

We use your Personal Data for various purposes, including

  • Enhancing usability, maintenance, and troubleshooting of the Site.
  • Understanding the frequency and sections of the Site visited.
  • Offering preferred content based on your choices.
  • Handling job applications.
  • Providing requested information and services.
  • Addressing queries and processing product and service requests.
  • Facilitating client communication, service, billing, and administration.
  • Conducting data analysis and maintaining leads.
  • Running marketing campaigns for brand awareness and demand generation.
  • Customizing marketing based on legitimate business interests.
  • Fulfilling contractual obligations.

3 - Legal Grounds for Personal Data

We process Personal Data in pursuit of marketing, sales, service promotion, and improvement of our offerings. Processing occurs under the following circumstances

  • Communication: Administering services, customer support, transaction processing, and sending newsletters.
  • Advertising: Tailoring advertising and market research based on behavioral and demographic data.
  • Activity Tracking: Personalizing experiences and creating profiles to tailor marketing communications.
  • Optimization: Operating, improving, and securing the Site.

4 - Disclosure of Personal Data and Transfers

We do not share Personal Data for marketing without prior consent. Sharing occurs with:

  • Sundew Solutions Private Limited entities.
  • Business partners and service vendors.
  • Authorized agents and contractors.

For data controllers within the European Economic Area (EEA)

We transfer Personal Data to third parties in countries outside the European Economic Area (EEA). These countries might have data protection standards that differ from those within the EEA. When service providers handle your Personal Data in countries acknowledged as having adequate data protection by the European Commission, we depend on their decision to safeguard your Personal Data.

5 - Access, correction, objection

Subject to local legal requirements, you possess the entitlement to access, rectify, delete, or transfer your held Personal Data, including your profile and preferences. Additionally, you retain the prerogative to object to specific processing and, in cases where we've obtained your consent to process your Personal Data, to revoke this consent. If we process your Personal Data due to a legitimate interest (as previously elucidated), you also hold the right to object. These rights might be constrained in certain instances, such as situations where we can demonstrate a legal obligation to process your Personal Data.

Specifically, in certain scenarios, you are endowed with the subsequent personal data protection rights:

The right to be informed:

As data controllers, we are obliged to deliver transparent information about our data processing activities. This is fulfilled through this privacy policy and any related communications we disseminate.

  • The right to access, update, or delete the personal information we possess about you.
  • The right to be forgotten: If no prevailing legal basis or legitimate grounds exist for personal data processing, you can request the removal of your personal data. This includes data that might have been unlawfully processed. We will undertake all reasonable measures to effectuate erasure.
  • The right of rectification: If the information concerning you is inaccurate or incomplete, you possess the right to have it rectified.
  • The right to object: You maintain the right to object to our processing of your Personal Data, particularly in cases where processing entails automated decision-making.
  • The right of restriction: You can also petition us to erase or curtail the usage of your personal information. However, this right is governed by applicable law and might impact your access to certain services.
  • The right to data portability: You are entitled to receive a structured, machine-readable, and commonly used format copy of your Personal Data.
  • The right to withdraw consent: If we have relied on your consent to process your personal information, you can retract your consent at any point.

It's important to note that we might request verification of your identity before responding to such requests. You can exercise these rights by contacting us through the relevant sections.

6 - Security of your Personal Data

Sundew Solutions Private Limited aims to ensure the security and accuracy of your Personal Data. We employ administrative, physical security, and technical measures to safeguard your Personal Data and prevent unauthorized access, use, and disclosure.

7 - Retention of your Personal Data

Personal Data will be retained indefinitely unless a request for deletion is explicitly made by the data subject or in accordance with relevant legal obligations at that particular juncture.

8 - Partner Websites

Sundew Solutions Private Limited offers links to websites and services operated by third parties. Nonetheless, we bear no responsibility for the privacy statements, practices, or content present on these third-party websites.

9 - Updates to this Privacy Notice

Sundew reserves the right to modify data privacy practices and revise this privacy statement whenever necessary, with such updates being accessible on the website.

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Terms & Conditions

General terms & conditions for the provisions of services from Sundew Solutions Private Limited

1 - Scope and subject to change

Sundew Solutions Private Limited, hereinafter referred to as Sundew Solutions, under the brand Sun Dew Solutions Private Limited provides all deliveries and services to its contractual partners exclusively on the basis of these General Terms and Conditions (GTC).

2 - Conclusion of a contract

A contract comes off only by order of the customer by means of online order and the delivered by Sun Dew Solutions invoice and its acceptance by the customer.

3 - General Terms and Conditions

3.1 - All individual prices and the subtotal are exclusive of statutory GST as applicable for Indian Business Entities. For service provision within India, an additional GST Rate of 18% is applied.

3.2 - Services marked as optional are not automatically part of the order. These must be explicitly commissioned additionally. Optional positions are marked as such.

3.3 - It is assumed that both text content and image data in digital form, as well as desired templates and plug-ins are provided by the client (customer) and desired content in electronic form (eg Word, PDF, etc.), as far as it does not differ from the offer.

3.4 - For services that are not included in the ordered offer and are additionally commissioned by the customer, Sundew Solutions settles on the basis of the effective effort (Time & Material). The hourly rate is USD 25.00 – USD 40.00 per hour.

3.5 - For services for which a project contract for customized solutions is concluded, the agreed scope of services and expenses shall be calculated in such a way that it is required for the achievement of the objectives. If the offered value is significantly exceeded, the resulting budget requirements may change during the course of the project in the corresponding ratio. These are recorded as amendments and released by the customer.

3.6 - Services, software or other components of this offer, which are manufactured or provided by a third party and are marked as such, are not subject to the warranty of Sundew Solutions, but of the actual manufacturer or supplier. This applies in particular to templates and plugins procured or provided by the customer.

3.7 - All contents listed in the offer for customized solutions are protected by copyright and are not intended for distribution to third parties.

4 - Delivery and payment conditions

4.1 - The terms of payment are basically as follows:

• Standard packages according to online offer: advance payment to our bank account or online payment via PayPal

• Customer project: 1/3 when placing the order, 2/3 after completed installation on the customer server

4.2 - The specified delivery time begins after receipt of payment and kickoff meeting with the customer. From this, time is expected in full working days. The default work week is Monday through Friday.

4.3 - The final delivery time depends on the customer acceptance (UAT) and can thus exceed the specified delivery time.

4.4 - Delivery and performance delays due to force majeure and events that make it difficult or impossible to perform the service substantially, such. For example, strikes, lockouts and official orders are not the responsibility of Sundew Solutions. Unless otherwise provided by law, Sundew Solutions is not liable for damages in this case.

4.5 - Invoice amounts can be transferred either via electronic payment portal PayPal or through Bank Wire Transfer as shared by the Accounts and Finance Department of Sundew Solutions Private Limited during the course of Project Sign Up.

4.6 - Our offers are aimed primarily at business customers. All prices are net prices plus GST at the rate of 18% for service that is provided within India.

4.7 - If invoicing takes place by invoice, the payment must be received within 10 days from the invoice date and according to the payment plan. For the standard packages, see article 4.1. directed.

4.8 - Contract and invoice currency is Indian Rupees for all Business and Individual customers in India and will be in USD, GBP, AED, EURO etc. for Invoices raised to Business entities outside India.

4.9 - The delivery is deemed to have been delivered with the customer's consent, but no later than 14 days after the delivery of the final report to the customer, and thus as a service rendered. If the customer has complaints after this period, Sun Dew Solutions is not obliged to implement them. In this case, the payment of the outstanding amount is obligatory and must be settled by the customer immediately. Not affected by this are services under warranty & support.

5 - Delay, dunning costs:

For dunning costs incurred after default, we charge 5% interest on the outstanding amount. Further claims, in particular with regard to the enforcement of the claim by a collection agency remain reserved.

6 - Retention of title and rescission

6.1 - The services remain the property of Sundew Solutions until full payment, even if they are resold (extended retention of title). In the event of late payment, Sundew Solutions can also withdraw from the contract and reclaim the already provided sources (software code).

6.2 - If the client cancels the order before completion for reasons beyond the control of the contractor, the contractor shall be entitled to charge the costs incurred until then on the basis of the above hourly rate; the percentage of progress or documented effort (hours worked) is calculated as the basis for the effort estimate.

7 - Warranty and Liability

7.1 - Sundew Solutions assumes no liability for damage caused by the use of Sundew Solutions products handed over to the customer (software).

7.2 - If the delivered services are defective at the time of delivery, Sundew Solutions will provide for the removal of the defect. In case of failure of the repair or replacement, the customer may demand the reduction of the remuneration or the withdrawal from the contract.

7.3 - The liability for own negligence, as well as that of our legal representatives and vicarious agents, is limited to intent and gross negligence.

7.4 - The customer is solely responsible for the name and brand of his logo and design. Sun Dew Solutions accepts the documents provided by the customer to the best of its knowledge and belief. It is the customer's responsibility to investigate any trademark infringement or legal violations in connection with image rights, templates or plugins. The liability of Sundew Solutions is limited to the amount of the order value. Sundew Solutions cannot be held liable for the misuse of the logo or other graphic means and products. Any claims of third parties are fully transferred to the customer.

8 - Privacy Policy

8.1 - The data required for the transaction will be stored in strict accordance with the provisions of the International Data Protection Act and, if necessary, passed on to affiliated companies, as well as third parties for the order processing of engaged companies. All personal data is kept confidential and used only for internal purposes.

8.2 - The web sized products may be used by Sundew Solutions as reference works for promotional purposes, unless the customer expressly disagrees on this point. The products are presented for illustrative purposes only.

9 - License agreements and use of products

The customer receives for all delivered and approved solutions (websites, apps, etc.) an unrestricted grant of rights of use.

10 - Applicable Indian law

It applies to the general terms and conditions and the entire legal relationship between the customer and Sun Dew Solutions. Jurisdiction is, unless otherwise agreed, Kolkata, West Bengal.

11 - Final Provisions

Changes or additions to these GTCs are only valid if they have been agreed in writing. This also applies to a change of this written form clause.

Work Office:

Adventz Infinity
Module 702, 7th Floor,
BN Block, Sector V, Bidhannagar,
Kolkata: 700091, West Bengal, India.

Registered Office:

Adventz Infinity
Module 705, 7th Floor,
BN Block, Sector V, Bidhannagar,
Kolkata: 700091, West Bengal, India.

USA Office:

200 Broadhollow Road,
Suite 207,
Melville, NY 11747.