Top 9 Real Estate Marketing Trends to Enhance Sales in 2025

Blog

Top 9 Real Estate Marketing Trends to Enhance Sales in 2025

Online property advertising platforms have transformed the way buyers search for homes. Resultantly, the role of real estate professionals has evolved, and so must their marketing strategies. As real estate marketing trends evolve, agents, brokers, and property developers are rethinking how they connect with today’s digitally savvy buyers and sellers. From immersive virtual tours and data-powered campaigns to AI-driven personalization and strategic spending, the focus is now on smarter, more agile approaches.But staying ahead isn’t just about hopping on every new trend. It’s about aligning your marketing strategy with the right ones, especially as budget constraints, transparency mandates, and rising client expectations reshape the industry.Whether you're adapting to shifting buyer behavior or aiming to outshine the competition, here is a list of trending real estate marketing moves worth a look. Use these insights to pick what fits your goals and fine-tune your marketing strategy to match the moment.What Type of Marketing Is Best for Real Estate Today?The journey to buying or selling a property rarely starts with a phone call or a newspaper ad nowadays. Instead, it begins with a quick online search, a scroll through listing platforms, or a virtual walk-through of a dream home.Convenience, transparency, and control are driving the surge in online property interactions, making the following insights imperative for marketers to keep in mind:Buyers rely on digital platforms to view listings, photos, virtual tours, and price comparisons.Agents use targeted ads, social media, and rich content to connect with prospects and build their brand.A strong digital presence is now essential for staying competitive.With these pointers in mind, here are some trends that real estate businesses can feed to sharpen their marketing efforts.9 Real Estate Marketing Trends in 2025If you are wondering what the latest trends in marketing properties are, here is a detailed list of the trends ruling the industry now.Virtual Property ToursAn increasingly popular part of visual marketing today is comprised of virtual property experiences. From drone shots to reels and 3D tours, immersive visuals offer buyers a realistic feel of a home, boosting engagement and helping listings stand out.Virtual tours give 24/7 access from any device, driving 87% more views and 31% faster sales. Over half of buyers now expect them, and Gen Z is 130% more likely to book a showing when one is included.Immersive Visuals: Drone footage, 3D walkthroughs, and video reels bring listings to life, sparking emotional connection before an in-person visit.Build a Tour That Sells: Stage and declutter, then capture wide-angle or 360° shots. Add floor plans or hotspots, and share across all channels. For added value, host live virtual walk-throughs.Social Media Marketing97% of home sales now begin online, as is evident from the Emerging Trends in Real Estate 2025 PDF showcasing NAR’s REALTOR Technology Survey.What you share online is just as important as what you’re selling. The right real estate marketing ideas for social media can turn casual scrollers into serious, engaged buyers.Interactive and Engaging Posts: Algorithms love content that sparks action. Use polls, quizzes, and giveaways to boost interaction. More clicks and comments mean better reach for your listings.Conversation-Driven Content: Engage like a human, not just a brand. Ask questions, use real estate data analytics to gather and share market trends in real estate, and invite dialogue. Timely topics like pricing trends or reno ROI drive engagement and showcase your expertise. User-Generated Content: Encourage clients to share their journey, from the house-hunting journey to move-in day. Real stories build trust and attract new leads through authentic word-of-mouth.Video marketing: From short reels to full tours, videos bring listings to life, helping buyers visualize the space and feel emotionally connected.Visual MarketingBuyers now expect an immersive experience before stepping foot in a home. That’s why visual storytelling is leading the charge among 2025’s top real estate marketing trends.Listing Photos That Convert: 99% of buyers say high-quality listing photos influence their decision to visit a property. Investing in professional photography can help homes sell 32% faster and drive up to 1,200% more social media shares.Virtual Staging: Virtual staging helps buyers visualize empty or outdated spaces as inviting homes. It’s 97% cheaper than traditional staging and far more flexible, letting agents modernize decor, declutter, or test design options instantly. Staged listings sell 75% faster and 83% sell at or above asking price.Floor Plans: While photos show beauty, floor plans show flow. With 2D and 3D options, buyers get a clear view of a home’s layout. 51% of buyers say floor plans impact their decisions, and 64% expect them in listings. When paired with virtual tours, they boost engagement and speed up sales by up to 50%.Professional WebsiteWhile social media helps create awareness, your website is where credibility is built. To build trust beyond social media, a professional website is a key takeaway from today’s real estate marketing trends. Whether you're just starting out or already established, your site should reflect your brand, tell your story, and create a seamless experience for potential buyers and sellers.Show who you are: Share your story and what sets you apart. Include testimonials from happy clients to boost trust and relatability.Keep it functional: Add tools that let users browse listings, reach out easily, and stay updated. A clean layout with essential features goes a long way.Start simple, scale later: You don’t need an elaborate setup from day one. Focus on clarity and usability, which you can always build as you grow.SEO When someone’s dreaming of a new home, their first step isn’t calling an agent. It’s typing into Google. If your website doesn’t show up there, you’re already out of the race.Your website is often the first impression, and sometimes the only one. But no matter how stunning it looks, if it’s not discoverable, you’re missing out on real opportunities.Here’s how to make your site do more than just sit pretty:Use the right keywords: Sprinkle relevant, location-specific, and service-related keywords naturally across your website and blog. This helps your content appear when potential clients are actively searching.Speed matters: A slow website is a deal-breaker. If loading takes too long, users bounce, and so does your Google ranking. Consider simplifying your design to improve performance.Optimize for mobile: With most users browsing on their phones, a responsive design plays a huge role in the success of a mobile application development. Google also prioritizes mobile-friendly websites.Build backlinks: Share your content on platforms like Instagram, LinkedIn, Reddit, and Quora. Each credible link pointing back to your site helps build its authority and drives organic traffic.Keep your site fresh: Update listings, publish new blog posts, and refresh content regularly. It shows Google and your visitors that you’re active and relevant.Polish your metatags: Make sure titles and descriptions are keyword-rich and click-worthy. These little snippets are often your first impression on search engines.Use paid promotions wisely: Real estate ads can drive high-quality traffic. When visitors stick around and explore, search engines take that as a good sign, boosting your visibility.Content MarketingDon’t just sell, educate!When done right, content isn’t just about SEO, it’s about standing out as a trusted voice in a crowded market. And in real estate, trust is everything.Here’s how you can stay on top of your audience’s minds:Educate with Intention: Break down complex trending real estate topics, like mortgage steps or fair housing laws, into clear, helpful blogs that answer real client concerns.Fuel Your Content Engine: Use blogs as the foundation for your unique real estate marketing ideas, content-wise. Repurpose them into Instagram carousels, video scripts, email tips, or LinkedIn posts to reach audiences where they’re most active.Keep It Consistent and Easy: Stay visible with regular updates. AI tools help generate ideas fast, while platforms like Canva make it easy to create engaging visuals.Tailor to Your Niche: Focus your content on your core audience, first-time buyers, investors, or families, so your expertise feels personal and relevant.Video TestimonialsOne of the top real estate marketing trends today, video testimonials pack way more punch than plain text reviews and humanize your brand. Happy clients on camera offer powerful social proof that builds confidence and connection. They let potential clients see and feel the genuine satisfaction of past customers.More trust, less scroll: A single video showing smiling, satisfied clients can do more for your credibility than a dozen written reviews.Keep it real: Let clients tell their story in their own words. Use casual, conversational footage paired with B-roll from the property or neighborhood to keep it engaging and relatable.Make it easy: Want clients to say yes to a video review? Remove the pressure. Send them a quick note with a few guiding questions beforehand so they feel prepared and at ease when it’s time to hit record.Strategic PartnershipsYou don’t have to go it alone. Building relationships with vendors, fellow agents, and industry pros can open doors to fresh ideas, wider reach, and more leads.Here’s why strategic partnerships are important:Co-marketing perks: Shared audiences double your visibility.Creative collaboration: Brings new energy to your marketing efforts.Lead generation: Tapping into each other’s networks fuels mutual growth.Bonus benefits: With added credibility, some vendors may even offer you discounted services.Smart Drip CampaignsRelationships don’t end at closing. A well-crafted drip campaign, via email or text, keeps you connected with leads, clients, and your wider network over time. Although it’s automated, it should never feel robotic. The key is to offer real value, and not just push your services.Here’s what to send and to whom:Buyer leads: Curated listings, neighborhood spotlights, and first-time buyer tips.Seller leads: Market updates, staging advice, and automated home valuations.Former clients: Home care tips, valuation updates, and soft referral nudges.Your sphere: Local market trends, industry news, and “just checking in” content.Staying aheadLeading the way with real estate marketing trends in 2025 is all about online presence, that too in all the ways that grab maximum attention. From refined branding to intuitive interaction design and targeted marketing, success lies in how well you adapt to growing digital expectations and connect.At Sundew, we help forward-thinking real estate professionals elevate every touchpoint. Our approach blends creativity and strategy to help businesses deliver standout customer experiences. Because in a market like this, the way you present your story matters as much as the properties you’re selling. 

Blog

Customer Experience Automation: Everything You Need to Know

While a relatively new development, Customer Experience Automation or CXA is still something that is not entirely alien to techies.It branches out of Robotic Process Automation or RPA, and utilizes several advanced technologies like AI, ML, NLP, etc., to automate repetitive tasks and inquiries.Unlike traditional customer service methods that rely heavily on human intervention, CXA streamlines the entire customer journey. It optimizes every stage, from acquisition to engagement, across multiple touchpoints, including web, sales, social media, and customer service.This comprehensive approach not only ensures consistent, high-quality interactions but also anticipates customer needs, providing hyper-personalized experiences that drive satisfaction and loyalty. As customer expectations continue to rise, businesses must identify key engagement touchpoints and leverage automated customer experience to create seamless, memorable journeys that go beyond the transactional experience.How Does Automated Customer Service Outdo Traditional Systems?If you are new to the concept and want to understand “What is customer experience automation?” first, you should know how distinctly it stands out from traditional customer experience processes.Key Technologies Powering Customer Experience AutomationArtificial IntelligenceAI is the backbone of CXA, transforming how businesses interact with customers. By automating repetitive tasks and leveraging data analytics, AI enables businesses to deliver personalized, real-time experiences at scale. It empowers organizations to predict customer needs, optimize touchpoints, and drive deeper engagement, enhancing overall satisfaction and loyalty.Machine LearningML goes hand-in-hand with AI, enabling systems to learn and improve autonomously by analyzing data patterns. It empowers businesses to decode customer preferences, offer tailored recommendations, and predict churn risks. By continuously refining its algorithms, it leads to smarter, more proactive engagement strategies.Natural Language ProcessingAnother powerful branch of AI, Natural Language Processing (NLP), equips machines with the ability to understand and interact with human language. This capability allows AI-driven systems to analyze sentiment, interpret context, and engage in dynamic conversations. This results in more intuitive and contextually aware customer interactions that feel both relevant and personalized.Predictive Analytics and Reporting ToolsPredictive analytics and reporting tools are essential for enhancing customer experience automation by providing deep insights and foresight into customer behavior and market trends. Predictive analytics enables businesses to anticipate customer needs, optimize offerings, and enhance satisfaction by analyzing data patterns and market trends. Meanwhile, analytics and reporting tools, such as Google Analytics, help businesses monitor key metrics, evaluate campaign performance, and assess the effectiveness of CXA initiatives.Cloud TechnologyCloud technology centralizes customer data from multiple touchpoints, enabling seamless on-demand omnichannel interactions across physical stores and digital devices. It provides businesses with real-time insights, ensuring consistent and personalized customer engagement, with AI chatbots and virtual assistants delivering 24/7 support.Additionally, cloud security features such as encryption, multi-factor authentication, and automated threat detection protect customer data from breaches. Real-time monitoring also allows businesses to swiftly address potential security threats, thus upholding customer trust.Implementing Automated Customer ExperienceStep 1: Assess Current CX Infrastructure and Identify Customer Needs Conduct surveys, analyze customer interactions, and map customer journeys to identify areas where automation can add value.Understand customer needs, preferences, and pain points to ensure the automation strategy addresses key challenges effectively.Step 2: Choose the Right Automation Tools and PlatformsSelect customer experience automation solutions that integrate seamlessly across various communication channels, such as email, chat, phone, and social media.Invest in omnichannel customer service platforms that provide unified, streamlined experiences across touchpoints.Leverage AI, machine learning, and NLP to automate repetitive tasks, enhance personalization, and optimize customer interactions within existing processes.Ensure smooth integration of AI-powered tools into your current workflows to improve overall efficiency and customer engagement.Step 3: Data Collection and Analytics for Continuous ImprovementRegularly monitor key metrics, such as response times, resolution rates, and customer satisfaction scores, to assess automation effectiveness.Use data-driven insights from customer feedback and performance analytics to continuously refine and optimize your automation strategies.Step 4: Ensure Compliance with Data Privacy Regulations Ensure your automated customer experience solutions comply with relevant data privacy regulations, including GDPR and CCPA, to maintain data security and customer trust.Implement robust data handling practices to safeguard sensitive customer information while automating processes.Step 5: Monitor Performance and Optimizing for Better EngagementContinuously track the performance of automation systems, using insights to identify areas for improvement.Optimize workflows regularly based on real-time data and feedback to ensure more effective engagement and customer satisfaction.Applications of Customer Experience AutomationSelf-Service PortalsSelf-service options can be a game-changer for emergency services like healthcare, offering greater efficiency and convenience. A key aspect of automated customer experience should be streamlining processes such as appointment scheduling and billing, with bots handling data retrieval and updates seamlessly. By reducing reliance on support teams and enabling instant issue resolution, automation enhances customer satisfaction and ensures a smoother experience.Personalized Customer JourneysBy analyzing customer data, businesses can deliver personalized product recommendations, content, and offers that resonate with customers, boosting engagement and sales across multiple touchpoints. Businesses can also automate email outreach based on specific triggers, e.g., cart abandonment, purchases, and new subscriptions. Prime utilizers of this feature can be e-commerce platforms like Walmart and eBay and OTT networks like Netflix, HBO, etc.Automated Feedback and Sentiment AnalysisCustomer experience automation tools analyze customer sentiment from social media and reviews using NLP. Real-time insights allow businesses to address negative feedback quickly and capitalize on positive trends.Automated Ticketing SystemsAutomation streamlines the ticketing process by auto-creating, prioritizing, and assigning support tickets that professionals in IT are bogged down with. This improves response times and ensures efficient handling of customer inquiries.Real-time ResponsesAutomated emails and chatbot interactions address common customer inquiries instantly. Live chat enables real-time interactions with customers, resolving queries more quickly than traditional phone support. CXA optimizes this with AI-backed insights, allowing agents to respond faster and more effectively.These systems reduce wait times, personalize communication, and escalate complex issues to human agents when necessary.Quality Assurance (QA)AI automates the review of customer interactions across all channels, assessing tone, solution quality, and empathy. This helps businesses maintain high service standards by identifying areas for team improvement.AI-Powered Knowledge BasesOrganizations can use AI to enhance traditional knowledge bases in industries like banking to automate content creation and updates based on common customer queries. These include  FAQs, troubleshooting guides, and video tutorials, reducing support tickets and ensuring resources remain relevant.IVR (Interactive Voice Response) SystemsIVR systems automate call routing and address basic customer inquiries, reducing wait times and ensuring customers are directed to the right department quickly, enhancing satisfaction.Reengagement and Retention CampaignsAutomated customer experience targets inactive customers with tailored incentives and reminders, encouraging engagement and reducing churn. AI-powered bots analyze behavior to send personalized offers, driving repeat purchases.Internal Workforce ManagementAutomating internal processes, such as data entry and approvals, enhances operational efficiency. Tools like Microsoft Power Automate enable teams to focus on high-value activities, fostering innovation.What Are the Benefits of CX Automation?Instant Accurate Service: Customer experience automation ensures lightning-fast, consistent, and error-free responses, boosting customer satisfaction by resolving queries promptly and effectively.Always-On Support: AI chatbots and self-service portals provide 24/7 support, offering customers round-the-clock assistance and enhancing trust, no matter where they are or when they need help.Slashed Costs with Smarter Automation: Automating business workflow cuts down on operational expenses, reduces staffing needs, and allows businesses to allocate resources more effectively, driving significant cost savings.Tailored Experiences that Drive Engagement: Automation allows businesses to send hyper-personalized messages, increasing customer engagement and conversion rates by delivering the right content at the right time.Unmatched Consistency Across Every Touchpoint: Customer service automation guarantees a seamless experience across all channels, email, live chat, and social media. This ensures that your service quality remains top-notch, building trust and loyalty.Proactive Problem Solving: Predictive AI insights allow businesses to address issues before they escalate, offering customers faster resolutions and a smoother experience.Streamlined Operations: Automating routine workflows like ticket routing and data entry helps your customer service professionals work smarter, not harder. It frees up time for high-value tasks, improving operational efficiency and service speed.Scalability That Grows With You: As your business expands, CXA seamlessly adapts to handle increased customer interactions while maintaining the same high-quality service, even during peak periods.Build Lasting Loyalty Through Personalization: CXA helps nurture long-term relationships with customers by anticipating their needs, offering personalized recommendations, and providing tailored support, boosting retention rates.Solve Issues Faster: With AI-powered automation, customers enjoy quicker resolutions and reduced wait times, alleviating support backlogs and increasing overall satisfaction.Drive Smarter Decisions with Insights: CXA systems gather and analyze customer data, delivering actionable insights that help businesses optimize strategies, improve services, and better understand their audience.Profit from Enhanced Efficiency: By improving operational efficiency, reducing costs, and enhancing customer satisfaction, CXA helps drive customer loyalty, repeat business, and increased profitability.What Is the Future of Automated Customer Experience?Choosing the right CX automation strategy can be a game-changer for businesses aiming to stay ahead of the curve. With AI-powered customer experience automation, companies can move beyond basic support to deliver highly personalized, efficient, and scalable interactions. In fact, Salesforce reported  AI-driven solutions to have reduced expenses, enhanced CX, and optimized efficiency for more than 90% of businesses.For organizations yet to tap into this potential, Sundew offers tailored automation solutions that align with business goals. Our services help brands automate key touchpoints, streamline workflows, and provide consistent 24/7 support, driving deeper customer connections and optimizing costs effectively.

Blog

Top 11 Interaction Design Principles for Engaging Digital Experiences

The best digital experiences feel almost invisible, so intuitive that users barely notice how seamlessly they move through an interface. Behind the scenes, this effortlessness is backed by a science encompassing interaction design principles.As enterprises invest heavily in user experience, interaction design has become a make-or-break factor in digital success. It is critical in shaping customer engagement, brand perception, and, ultimately, business success. A well-designed interface doesn’t just enhance usability; it builds trust, drives conversions, and strengthens long-term user relationships.Interaction design focuses on how users interact with digital products, ensuring interfaces are intuitive, responsive, and friction-free. By leveraging strategic UI elements, such as microinteractions, animations, and real-time feedback, businesses can create unforgettable experiences. Following these principles decides the difference between good and bad interaction design (IxD).So, what does it take to design interactions that captivate and convert? Find out here.11 Effective Principles of Interaction Design for Digital ExcellenceA seamless, intuitive, and visually compelling design can turn casual visitors into loyal users. Here’s a breakdown of the top interaction design principles that will help you create engaging digital experiences that captivate and convert.Clarity and VisibilityPrioritizing visibility ensures that essential features are readily available without overwhelming users with unnecessary information. It is one of the most important Norman design principles.If users cannot see an option or function, they are unlikely to use it. Confusing interfaces lead to frustration and high bounce rates. Brands can ensure clarity on their digital platforms by:Using a clear interface layout with a strong visual hierarchy.Maintaining consistent navigation elements across all pages.Implementing progressive disclosure to show options only when needed.Highlighting key functions prominently based on user priorities.Consistency and SimplicityA cluttered interface overwhelms users and hampers navigation. A simple and consistent design language across digital platforms enhances usability, reducing the cognitive load for users by ensuring similar actions yield similar results. This can be done by:Prioritizing essential features and removing unnecessary elements.Using clear, concise language in labels and instructions.Maintaining a minimalistic, distraction-free layout.Standardizing UI patterns, typography, and color schemes to create harmony.Using the same interaction styles across all screens for a seamless multi-device experience.Ensuring platform-wide consistency with uniform button behaviors and navigation structures to prevent confusion.Affordances & SignifiersAffordance is one of the top interaction design principles in UX. It refers to designing elements in a way that clearly indicates how they should be used. This helps users understand interactions intuitively without additional instructions. A well-designed UI prevents confusion by:Using clear visual cues like button shapes and colors for draggable or swipeable elements to signify clickability and guide user actions. For example, use an envelope icon for email.Differentiating links with underlines or color variations.Designing form fields that clearly indicate input requirements to prevent errors.User ControlPeople like to feel in charge of their digital experience, with the ability to correct mistakes and explore options freely. The opposite of this can lead to disengagement, which can be prevented by:Providing undo, redo, back, and cancel options to prevent irreversible mistakes.Allowing customization where possible, like theme or layout choices for personalization.Offering clear navigation paths with intuitive menu structures to enhance usability.FlexibilityA flexible interface allows users to customize their experience based on their needs and preferences, improving usability for diverse audiences. Adapting to user preferences requires:Offering customization options (e.g., adjustable font sizes, themes).Ensuring responsive design for seamless multi-device access.Providing alternative input methods (e.g., touch gestures, voice commands).Designing modular components that users can rearrange or hide.User FeedbackThe primary goal of interaction design principles is to always evolve with user needs. Feedback informs users about the outcomes of their interactions, reducing uncertainty and increasing confidence in the system. Businesses can implement effective feedback mechanisms by:Providing visual cues like button color changes, progress indicators, or animationsUsing sound effects or haptic feedback for interactions to reinforce user actions.Displaying confirmation messages for actions taken.MicrointeractionsSmall, thoughtful animations or sound effects can make interactions feel more dynamic and enjoyable. Microinteractions are one of the user interaction design principles that enhance the user experience creation process by:Providing instant feedback for small actions, like liking a post or submitting a formAdding personality and character to UI elements, making interactions feel livelyGuiding users subtly without disrupting their flow, ensuring a smooth journeyAccessibilityAn inclusive design ensures that all users, regardless of abilities, can navigate your digital product. Make your interface accessible by:Using sufficient color contrast for readability, aiding visually impaired usersSupporting keyboard navigation and screen readers for an inclusive experienceDesigning touch-friendly elements for mobile users to ensure effortless interactionSpeedNo one likes waiting for a slow interface. Speed is one of the principles of interaction design that is critical to maintaining engagement. Optimize performance by:Reducing load times with efficient coding and lightweight assets for quick responsivenessMinimizing unnecessary animations or transitions that could slow down interactionsSimplifying workflows to remove extra steps and reduce friction in user journeysMappingMapping refers to the logical placement of controls relative to their actions, making interactions more intuitive for users. This can be done by:Aligning controls with their corresponding functions (e.g., volume up/down buttons).Designing intuitive navigation and placement of elements.Using real-world metaphors to enhance user comprehension.ConstraintsConstraints help limit user actions to prevent mistakes and enhance usability. Businesses should reduce unnecessary choices to help users focus on key functionalities by: Using logical constraints, such as error messages for invalid inputs.Limiting distractions on focused tasks (e.g., single CTA on landing pages).Providing clear guidelines for form fields and user actions.How Can Interaction Design Solve Digital Transformation Challenges?Digital transformation unlocks new opportunities for businesses, but the journey comes with its share of challenges. Interaction design principles play a crucial role here in simplifying digital adoption, enhancing usability, and aligning technology with user needs.Here’s how:1. Overcoming Resistance to ChangeNew technologies can feel disruptive, leading to employee reluctance. User-friendly, intuitive interfaces reduce friction, making adoption easier and change less overwhelming.2. Simplifying Complex IntegrationsPoorly integrated digital tools create inefficiencies. Interaction design streamlines workflows, ensuring smooth transitions and reducing complexity.3. Aligning Business Goals with User NeedsA disconnect between business objectives and user expectations can derail transformation efforts. Design bridges this gap by prioritizing usability and accessibility, ensuring solutions meet both operational and customer needs.4. Enhancing Security and PrivacyManaging sensitive data is a key concern. Well-crafted systems integrate security seamlessly into the user experience, balancing protection with ease of use.Design for Engagement and SuccessBeyond aesthetics, interaction design is the bridge between functionality and seamless user experience. Users gravitate toward products that not only meet their needs but also feel intuitive and enjoyable to use. As businesses embrace AI and machine learning, along with other emerging technologies, intuitive IxD ensures that innovation remains user-friendly and accessible. And what sounds better than a perfect blend of UX design with software development? It’s the perfect recipe for digital products to stand out. Whether you're launching a new product or refining an existing one, get expert help to integrate the power of interaction design principles to build solutions that delight users. Companies that prioritize these principles see higher product adoption rates, improved customer satisfaction, and a competitive edge in their industry. By continuously testing and refining your design based on user feedback, you can offer a truly outstanding digital experience.