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Crisis-Management- Switching & Establishing Operations with Team Efficiency Crisis-Management- Switching & Establishing Operations with Team Efficiency
Sundew
Author Sundew
Date April 9th, 2020
Time to Read 10 min.
Technology

Crisis-Management- Switching & Establishing Operations with Team Efficiency

by Sundew

Team members must have all the necessary equipment

Before sanctioning work from home, check if all the team members have the necessary equipment to work from home smoothly. In remote working, the team members work separately from a different location. 

The management must make sure all the associates are fully equipped; they have access to the required online tools, software, and technical support to conduct the work without any hindrances. The ‘work from home’ team must have laptops, smartphones, dingles, WiFi router, Tablets and extra devices (if required). The management must check the availability and accessibility of these technical devices.

Every team member must be notified about the particular day when these devices are allotted to them. If anyone cannot make it due to an emergency or cannot be present on the last working day of the office, the equipment must be delivered to him.

Continuous updates are necessary

Though we are not working from the office, our dedication and approach to each and every project are still the same. Thus,  we need to value the power of communication in remote working.

Some feasible approaches we can take to continue this process

  • We have to rely upon scrum and agile work methodologies-to organize, produce, and deliver work within the deadline at a very fast pace and also keep it flexible enough to meet our client’s requirements.
  • All the documents must be saved in Drive or in Cloud. There is no use to save it locally while you are working separately. You can access the documents in the Cloud from anywhere and onboard new members onto the project when needed.
  • Communication and organization must be best friends in separate working mode. Both of these weapons can prove that teamwork can be done separately. Use different project management tools to collaborate on projects in remote working. However, select those tools which are easily accessible by all the team members as well as the international clients.
  • The team must be transparent to the clients and send updates about their time to time progression with the assigned work.

Shift the HR process and administrative work online 

It cannot be denied that some processes tend to get hindered while shifting the office work to remote work in a sudden crisis. Some processes must be adjusted to maintain the workflow and the same level of efficiency which the team was accustomed to while working at the office.

The HR processes like recruitment, interviews, onboarding, and psychological understanding, etc. tend to fall prey to this crisis. But as management, you cannot afford to put a hold on this process. The show must continue. So, it must be tailored in a way that fits the online format without any adjustment with the regular workflow. 

Let’s see how it can be done smoothly

  • When it comes to recruitment, the entire process is shifted online where the recruiters take telephonic rounds, set virtual screening, online tests, and conduct face to face interviews on video calls. Initially, in the first couple of interviews, it takes time to get adjusted. But after that, it will be quite similar to the regular in-office selection process. 
  • Another aspect of the HR process that gets switched is the leadership and the mentorship aspect. In-office, you can easily take care of each of your associate’s needs and stand by them instantly when anyone needs assistance. But in this scenario, unfortunately, that door is closed. 
  • Remote working emphasizes more on communication and demands more support and guidance from the supervisors, mentors, team leaders, and the head of the departments. The administrative department monitors the entire process tactfully and comes with different advice to engage the team members in a fruitful communication. 

Review the financial scenarios and create crisis-management strategies

As the COVID-19 pandemic also hit hard on the World economy, the entire market is at the threshold of the financial crisis. It is inevitable as everything is interconnected. Though ensuring the steady cash-flow of the company is important always, in such a crisis, the responsibility just doubles up. How quick your company can get over from the financial crisis is in your hand. 

The vital steps are checking out the financial scenarios, standing strong as a team; indulging in some market research to get a hint of how the economic instability might affect your business in the following months. On the basis of that, the management will create and implement some business strategies for steady cash flow.

Hence, the foremost priority of the company in this situation is to protect the current team and ensure together they can successfully navigate out of this dreadful crisis.

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Terms & Conditions

General terms & conditions for the provisions of services from Sundew Solutions Private Limited

1 - Scope and subject to change

Sundew Solutions Private Limited, hereinafter referred to as Sundew Solutions, under the brand Sun Dew Solutions Private Limited provides all deliveries and services to its contractual partners exclusively on the basis of these General Terms and Conditions (GTC).

2 - Conclusion of a contract

A contract comes off only by order of the customer by means of online order and the delivered by Sun Dew Solutions invoice and its acceptance by the customer.

3 - General Terms and Conditions

3.1 - All individual prices and the subtotal are exclusive of statutory GST as applicable for Indian Business Entities. For service provision within India, an additional GST Rate of 18% is applied.

3.2 - Services marked as optional are not automatically part of the order. These must be explicitly commissioned additionally. Optional positions are marked as such.

3.3 - It is assumed that both text content and image data in digital form, as well as desired templates and plug-ins are provided by the client (customer) and desired content in electronic form (eg Word, PDF, etc.), as far as it does not differ from the offer.

3.4 - For services that are not included in the ordered offer and are additionally commissioned by the customer, Sundew Solutions settles on the basis of the effective effort (Time & Material). The hourly rate is USD 25.00 – USD 40.00 per hour.

3.5 - For services for which a project contract for customized solutions is concluded, the agreed scope of services and expenses shall be calculated in such a way that it is required for the achievement of the objectives. If the offered value is significantly exceeded, the resulting budget requirements may change during the course of the project in the corresponding ratio. These are recorded as amendments and released by the customer.

3.6 - Services, software or other components of this offer, which are manufactured or provided by a third party and are marked as such, are not subject to the warranty of Sundew Solutions, but of the actual manufacturer or supplier. This applies in particular to templates and plugins procured or provided by the customer.

3.7 - All contents listed in the offer for customized solutions are protected by copyright and are not intended for distribution to third parties.

4 - Delivery and payment conditions

4.1 - The terms of payment are basically as follows:

• Standard packages according to online offer: advance payment to our bank account or online payment via PayPal

• Customer project: 1/3 when placing the order, 2/3 after completed installation on the customer server

4.2 - The specified delivery time begins after receipt of payment and kickoff meeting with the customer. From this, time is expected in full working days. The default work week is Monday through Friday.

4.3 - The final delivery time depends on the customer acceptance (UAT) and can thus exceed the specified delivery time.

4.4 - Delivery and performance delays due to force majeure and events that make it difficult or impossible to perform the service substantially, such. For example, strikes, lockouts and official orders are not the responsibility of Sundew Solutions. Unless otherwise provided by law, Sundew Solutions is not liable for damages in this case.

4.5 - Invoice amounts can be transferred either via electronic payment portal PayPal or through Bank Wire Transfer as shared by the Accounts and Finance Department of Sundew Solutions Private Limited during the course of Project Sign Up.

4.6 - Our offers are aimed primarily at business customers. All prices are net prices plus GST at the rate of 18% for service that is provided within India.

4.7 - If invoicing takes place by invoice, the payment must be received within 10 days from the invoice date and according to the payment plan. For the standard packages, see article 4.1. directed.

4.8 - Contract and invoice currency is Indian Rupees for all Business and Individual customers in India and will be in USD, GBP, AED, EURO etc. for Invoices raised to Business entities outside India.

4.9 - The delivery is deemed to have been delivered with the customer's consent, but no later than 14 days after the delivery of the final report to the customer, and thus as a service rendered. If the customer has complaints after this period, Sun Dew Solutions is not obliged to implement them. In this case, the payment of the outstanding amount is obligatory and must be settled by the customer immediately. Not affected by this are services under warranty & support.

5 - Delay, dunning costs:

For dunning costs incurred after default, we charge 5% interest on the outstanding amount. Further claims, in particular with regard to the enforcement of the claim by a collection agency remain reserved.

6 - Retention of title and rescission

6.1 - The services remain the property of Sundew Solutions until full payment, even if they are resold (extended retention of title). In the event of late payment, Sundew Solutions can also withdraw from the contract and reclaim the already provided sources (software code).

6.2 - If the client cancels the order before completion for reasons beyond the control of the contractor, the contractor shall be entitled to charge the costs incurred until then on the basis of the above hourly rate; the percentage of progress or documented effort (hours worked) is calculated as the basis for the effort estimate.

7 - Warranty and Liability

7.1 - Sundew Solutions assumes no liability for damage caused by the use of Sundew Solutions products handed over to the customer (software).

7.2 - If the delivered services are defective at the time of delivery, Sundew Solutions will provide for the removal of the defect. In case of failure of the repair or replacement, the customer may demand the reduction of the remuneration or the withdrawal from the contract.

7.3 - The liability for own negligence, as well as that of our legal representatives and vicarious agents, is limited to intent and gross negligence.

7.4 - The customer is solely responsible for the name and brand of his logo and design. Sun Dew Solutions accepts the documents provided by the customer to the best of its knowledge and belief. It is the customer's responsibility to investigate any trademark infringement or legal violations in connection with image rights, templates or plugins. The liability of Sundew Solutions is limited to the amount of the order value. Sundew Solutions cannot be held liable for the misuse of the logo or other graphic means and products. Any claims of third parties are fully transferred to the customer.

8 - Privacy Policy

8.1 - The data required for the transaction will be stored in strict accordance with the provisions of the International Data Protection Act and, if necessary, passed on to affiliated companies, as well as third parties for the order processing of engaged companies. All personal data is kept confidential and used only for internal purposes.

8.2 - The web sized products may be used by Sundew Solutions as reference works for promotional purposes, unless the customer expressly disagrees on this point. The products are presented for illustrative purposes only.

9 - License agreements and use of products

The customer receives for all delivered and approved solutions (websites, apps, etc.) an unrestricted grant of rights of use.

10 - Applicable Indian law

It applies to the general terms and conditions and the entire legal relationship between the customer and Sun Dew Solutions. Jurisdiction is, unless otherwise agreed, Kolkata, West Bengal.

11 - Final Provisions

Changes or additions to these GTCs are only valid if they have been agreed in writing. This also applies to a change of this written form clause.

Work Office:

Adventz Infinity
Module 702, 7th Floor,
BN Block, Sector V, Bidhannagar,
Kolkata: 700091, West Bengal, India.

Registered Office:

Adventz Infinity
Module 705, 7th Floor,
BN Block, Sector V, Bidhannagar,
Kolkata: 700091, West Bengal, India.

USA Office:

200 Broadhollow Road,
Suite 207,
Melville, NY 11747.