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Customer Experience

Omnichannel. Immersive. Intuitive.
  • Home
  • Customer Experience
  • Omnichannel CX
Crafting Experiences
That Matter

Customer experience isn’t just a part of your business. It’s the foundation of long-term success. Today, 87% of customers expect a seamless, consistent experience across all platforms. Yet, only a few brands deliver.

Elevate
Every Customer Touchpoint

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At Sundew,
we don’t just optimize CX, we engineer it.

Our bespoke Omnichannel CX strategy ensures your brand speaks the same language across the web, mobile, in-store, and beyond—delivering meaningful interactions that drive engagement, loyalty, and revenue.

Let’s Connect
Customer touchpoint

Our Omnichannel CX Framework

A proven methodology to maximize
customer lifetime value (CLV) and boost retention.

Mapping Customer Challenges
Mapping
Customer Challenges
Mapping
Customer Challenges

Understanding friction points through data-driven journey mapping—because companies with omnichannel CX see a 30% boost in customer loyalty.

Identifying Purpose & Audience
Identifying
Purpose & Audience
Identifying
Purpose & Audience

Using behavioral analytics, segmentation, and channel performance data to uncover high-impact opportunities—driving higher conversions and revenue growth.

Defining the Transformation Journey
Defining the
Transformation Journey
Defining the
Transformation Journey

Seamlessly integrating digital, physical, and social touchpoints into a unified CX strategy—boosting engagement across mobile, web, and AI-driven interactions.

Building Interactive Pathways
Building
Interactive Pathways
Building
Interactive Pathways

Prototyping, testing, and refining user journeys to reduce friction and optimize customer satisfaction. First-time success rates soar with cross-channel journey optimization.

CX-First
Website Development

CX-First Website Development

High-performance, scalable, and conversion-optimized websites are designed to integrate seamlessly with omnichannel strategies.

Mobile-First
Digital Experiences

CX-First Website Development

Optimized, responsive, and intuitive mobile UI/UX that enhances engagement and accelerates conversions.

Quick Commerce
& AI-Driven Shopping

CX-First Website Development

Frictionless shopping with AI-powered recommendations, predictive search, and fast checkout—enhancing online sales.

Brand-Aligned
Visual & Motion Design

CX-First Website Development

Visually striking, cohesive branding across digital and physical spaces, enriched with engaging motion graphics.

Website
Visual Design
Quick-Commerce
Adobe Suite
Figma
Motion Graphics
Brand Design

Digital Payments
Cloud
UI/UX
Mobile
Prototype
Frontend
Backend
CMS

What You Gain
with Sundew’s Omnichannel CX Solutions

01

Enhanced Brand Visibility

Unified messaging across channels maximizes brand recall and customer touchpoints

02

Scalability & Flexibility

Future-proof solutions that adapt dynamically to market shifts and customer behavior.

03

Superior Customer Satisfaction & Retention

Brands with omnichannel CX achieve an 89% retention rate, compared to just 33% for single-channel approaches.

CX-First Website Development

Omnichannel CX that drives Growth

Journey Mapping & Customer Insights
Journey Mapping
& Customer Insights
Journey Mapping
& Customer Insights

Pinpoint gaps, reduce churn, and elevate CX using data-driven journey analytics.

Personalized Engagement at Scale
Personalized
Engagement at Scale
Personalized
Engagement at Scale

Leverage AI to predict customer needs and deliver hyper-personalized interactions.

Advanced Tech Integrations
Advanced
Tech Integrations
Advanced
Tech Integrations

Seamlessly connect CRM, analytics, and communication tools for an automated, data-rich CX ecosystem.

Content Strategy & Brand Storytelling
Content Strategy
& Brand Storytelling
Content Strategy
& Brand Storytelling

Engage customers with content that resonates, converts, and fosters loyalty.

Data-Driven Optimization & KPI Monitoring
Data-Driven
Optimization & KPI Monitoring
Data-Driven
Optimization & KPI Monitoring

Track CX success using real-time analytics, retention metrics, and conversion tracking.

Micro-Interactions & UX Enhancements
Micro-Interactions
& UX Enhancements
Micro-Interactions
& UX Enhancements

Fine-tuned micro-interactions for intuitive, frictionless user navigation and engagement.

Take a peek into our creative vision in action. Introducing the artist in our hearts, Sundew.Studio

Sundew Studio Sundew studio logo
Sundew.Studio

Experience Our Works

At Sundew, we are reshaping how businesses interact with their customers through innovative omnichannel strategies. Let us empower your business to lead with cutting-edge omnichannel customer solutions.

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make your brand unforgettable
make your brand unforgettable

The Resource Lab

Case Study
Case Study

From Legacy to Digital: E-Commerce Revamp for a Renowned Jewellery Brand
Success Stories
Success Stories

BNC MOBILE APPLICATION
Blog
Blog

App Development Strategies for Enhanced Black Friday Customer Experience

We Design for People
Interacting with Brands.

Let's Talk
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(Upload in PDF, .doc, .docx format, Max size 2MB)

Let's Connect

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Terms & Conditions

General terms & conditions for the provisions of services from Sundew Solutions Private Limited

1 - Scope and subject to change

Sundew Solutions Private Limited, hereinafter referred to as Sundew Solutions, under the brand Sun Dew Solutions Private Limited provides all deliveries and services to its contractual partners exclusively on the basis of these General Terms and Conditions (GTC).

2 - Conclusion of a contract

A contract comes off only by order of the customer by means of online order and the delivered by Sun Dew Solutions invoice and its acceptance by the customer.

3 - General Terms and Conditions

3.1 - All individual prices and the subtotal are exclusive of statutory GST as applicable for Indian Business Entities. For service provision within India, an additional GST Rate of 18% is applied.

3.2 - Services marked as optional are not automatically part of the order. These must be explicitly commissioned additionally. Optional positions are marked as such.

3.3 - It is assumed that both text content and image data in digital form, as well as desired templates and plug-ins are provided by the client (customer) and desired content in electronic form (eg Word, PDF, etc.), as far as it does not differ from the offer.

3.4 - For services that are not included in the ordered offer and are additionally commissioned by the customer, Sundew Solutions settles on the basis of the effective effort (Time & Material). The hourly rate is USD 25.00 – USD 40.00 per hour.

3.5 - For services for which a project contract for customized solutions is concluded, the agreed scope of services and expenses shall be calculated in such a way that it is required for the achievement of the objectives. If the offered value is significantly exceeded, the resulting budget requirements may change during the course of the project in the corresponding ratio. These are recorded as amendments and released by the customer.

3.6 - Services, software or other components of this offer, which are manufactured or provided by a third party and are marked as such, are not subject to the warranty of Sundew Solutions, but of the actual manufacturer or supplier. This applies in particular to templates and plugins procured or provided by the customer.

3.7 - All contents listed in the offer for customized solutions are protected by copyright and are not intended for distribution to third parties.

4 - Delivery and payment conditions

4.1 - The terms of payment are basically as follows:

• Standard packages according to online offer: advance payment to our bank account or online payment via PayPal

• Customer project: 1/3 when placing the order, 2/3 after completed installation on the customer server

4.2 - The specified delivery time begins after receipt of payment and kickoff meeting with the customer. From this, time is expected in full working days. The default work week is Monday through Friday.

4.3 - The final delivery time depends on the customer acceptance (UAT) and can thus exceed the specified delivery time.

4.4 - Delivery and performance delays due to force majeure and events that make it difficult or impossible to perform the service substantially, such. For example, strikes, lockouts and official orders are not the responsibility of Sundew Solutions. Unless otherwise provided by law, Sundew Solutions is not liable for damages in this case.

4.5 - Invoice amounts can be transferred either via electronic payment portal PayPal or through Bank Wire Transfer as shared by the Accounts and Finance Department of Sundew Solutions Private Limited during the course of Project Sign Up.

4.6 - Our offers are aimed primarily at business customers. All prices are net prices plus GST at the rate of 18% for service that is provided within India.

4.7 - If invoicing takes place by invoice, the payment must be received within 10 days from the invoice date and according to the payment plan. For the standard packages, see article 4.1. directed.

4.8 - Contract and invoice currency is Indian Rupees for all Business and Individual customers in India and will be in USD, GBP, AED, EURO etc. for Invoices raised to Business entities outside India.

4.9 - The delivery is deemed to have been delivered with the customer's consent, but no later than 14 days after the delivery of the final report to the customer, and thus as a service rendered. If the customer has complaints after this period, Sun Dew Solutions is not obliged to implement them. In this case, the payment of the outstanding amount is obligatory and must be settled by the customer immediately. Not affected by this are services under warranty & support.

5 - Delay, dunning costs:

For dunning costs incurred after default, we charge 5% interest on the outstanding amount. Further claims, in particular with regard to the enforcement of the claim by a collection agency remain reserved.

6 - Retention of title and rescission

6.1 - The services remain the property of Sundew Solutions until full payment, even if they are resold (extended retention of title). In the event of late payment, Sundew Solutions can also withdraw from the contract and reclaim the already provided sources (software code).

6.2 - If the client cancels the order before completion for reasons beyond the control of the contractor, the contractor shall be entitled to charge the costs incurred until then on the basis of the above hourly rate; the percentage of progress or documented effort (hours worked) is calculated as the basis for the effort estimate.

7 - Warranty and Liability

7.1 - Sundew Solutions assumes no liability for damage caused by the use of Sundew Solutions products handed over to the customer (software).

7.2 - If the delivered services are defective at the time of delivery, Sundew Solutions will provide for the removal of the defect. In case of failure of the repair or replacement, the customer may demand the reduction of the remuneration or the withdrawal from the contract.

7.3 - The liability for own negligence, as well as that of our legal representatives and vicarious agents, is limited to intent and gross negligence.

7.4 - The customer is solely responsible for the name and brand of his logo and design. Sun Dew Solutions accepts the documents provided by the customer to the best of its knowledge and belief. It is the customer's responsibility to investigate any trademark infringement or legal violations in connection with image rights, templates or plugins. The liability of Sundew Solutions is limited to the amount of the order value. Sundew Solutions cannot be held liable for the misuse of the logo or other graphic means and products. Any claims of third parties are fully transferred to the customer.

8 - Privacy Policy

8.1 - The data required for the transaction will be stored in strict accordance with the provisions of the International Data Protection Act and, if necessary, passed on to affiliated companies, as well as third parties for the order processing of engaged companies. All personal data is kept confidential and used only for internal purposes.

8.2 - The web sized products may be used by Sundew Solutions as reference works for promotional purposes, unless the customer expressly disagrees on this point. The products are presented for illustrative purposes only.

9 - License agreements and use of products

The customer receives for all delivered and approved solutions (websites, apps, etc.) an unrestricted grant of rights of use.

10 - Applicable Indian law

It applies to the general terms and conditions and the entire legal relationship between the customer and Sun Dew Solutions. Jurisdiction is, unless otherwise agreed, Kolkata, West Bengal.

11 - Final Provisions

Changes or additions to these GTCs are only valid if they have been agreed in writing. This also applies to a change of this written form clause.

Work Office:

Adventz Infinity
Module 702, 7th Floor,
BN Block, Sector V, Bidhannagar,
Kolkata: 700091, West Bengal, India.

Registered Office:

Adventz Infinity
Module 705, 7th Floor,
BN Block, Sector V, Bidhannagar,
Kolkata: 700091, West Bengal, India.

USA Office:

200 Broadhollow Road,
Suite 207,
Melville, NY 11747.