The essential home appliances and devices that make one’s life so comfortable, are prone to breakdown through exposure to natural wear and tear. Liberty Home Guard (LHG), a Home Warranty Service Provider in the USA, provides round- the-year protection for home appliances and systems through their standard and customized offerings.
The objective was to streamline their operations, have a strong digital infrastructure to serve their customers better.
A home warranty is a funny sort of beast: it’s utterly useless until you need it and a total godsend for anyone who does, which makes it all the more difficult to convince a customer to buy a policy. Also, the multiple facets of the business made it a complicated domain to automate. So, we started out with major challenges, digitizing the complexities of the business and yet keeping it easy-to-use and making the system attractive and intuitive to engage end users for purchasing policies.
Business Process Revolutionized
We envisaged the complete technical solution and implemented it from scratch to create a comprehensive system to cover every aspect of the business within a span of six months. With the business and domain knowledge coming from the customer, team Sun Dew Solutions brought in the technical expertise to increase business operational efficiency manifold.
LHG presently ranks amongst the top 10 Home Warranty Providers in the USA. At Sun Dew Solutions, we believe in building relationships and growing together.