Modernized order-to-cash system for one of India’s largest listed diagnostic chain.

Leading Healthcare Provider · Microsoft Azure · React Native · Power BI · MySQL

Engagement at a glance

Legacy systems and siloed patient data unified into one connected digital ecosystem
Azure-native billing and center management platform integrated with the client's ERP
Unified patient and doctor portals built with React Native for a seamless mobile experience
Centralized data warehouse and Power BI analytics layer spanning labs, clinics, and marketing data
Sundew led a four-week consulting phase, mapping the ecosystem before any code was written

The business context

The challenge

More than five years ago, a visionary healthcare entrepreneur set out to make quality diagnostics accessible to every Indian household. From a small network of clinics, the organization grew into one of India's most trusted healthcare brands, synonymous with reliability, innovation, and patient-first care.

Early adopters of digital transformation in the 2000s, they expanded nationwide and became a publicly listed company. But with growth came a realization: to stay ahead in a rapidly digital world, legacy systems had to evolve.

The Sundew approach

Sundew designed and delivered an Azure-native healthcare platform, built with React Native, Power BI, and MySQL, unifying billing, patient and doctor experience, IoT monitoring, and analytics under one connected digital foundation.

Azure-native billing and center management

A bespoke, Azure-native portal was built to integrate with the client's ERP, unifying billing, patient registration, test booking, doctor consultations, and report generation, all from one central dashboard, replacing the disconnected tools that had previously fragmented these workflows.

Unified patient and doctor portals

Seamless digital experiences were built with React Native, giving patients a mobile-first way to book appointments, access medical history, and download reports, while doctors can manage prescriptions, test data, and schedules in real time from the same connected platform.

Unified portals for customers, contractors, and operations

Sundew delivered unified portals across the business, including a customer portal and mobile experience, and a contractor and technician mobile app, connecting every stakeholder in the service journey to the same underlying platform rather than disconnected tools.

Centralized data warehouse and Power BI analytics layer

A centralized data warehouse, running on MySQL, brought together lab, clinic, marketing, and operational data into a single data lake. Power BI served as the analytics and dashboard layer on top of it, delivering actionable insights that power faster decision-making, predictive analytics, and management dashboards.

Revamped digital presence and MarTech modernization

A modern, SEO-optimized corporate website and patient engagement platform were built for accessibility, speed, and trust, bridging the digital divide across generations. Alongside it, marketing automation, performance analytics, and social listening were integrated to strengthen brand reach, optimize campaigns, and deliver a more personalized healthcare journey.

The outcome

What began as a consulting workshop evolved into a strategic partnership that has driven one of the most ambitious digital transformation programs in India's healthcare sector. As the CEO of the clinic chain put it:

"Sundew's approach was refreshing; they understood our DNA before writing a single line of code. Their agility and precision outperformed even the global consulting firms we've worked with."

Today, the organization stands as a benchmark for healthcare modernization, blending legacy strength with digital agility. With Sundew's technology backbone, running on Azure, React Native, Power BI, and MySQL, the organization is now poised to expand faster, serve smarter, and care deeper, all through the power of connected technology.

What this means for your enterprise

A consulting-first approach ensures that transformation aligns with business realities, not just technology trends, and a four-week discovery phase spent listening to CXOs, doctors, staff, and patients is what makes that alignment possible. Data unification and interoperability drive more intelligent decisions and operational excellence, but only once billing, clinical, and operational data are actually brought together in one place. For any healthcare enterprise undertaking a similar journey, patient experience has to sit at the core of the digital roadmap from the start, not be added on afterward. Technology modernization in healthcare is not a single project; it is a journey toward sustainable growth and trust.

"Interoperability in healthcare isn't a technical requirement. It's a form of care."

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Frequently Asked Questions

How does the Azure-native billing platform integrate with the client's existing ERP?

The billing and center management platform was built as a bespoke, Azure-native portal that integrates directly with the client's ERP, unifying billing, patient registration, test booking, doctor consultations, and report generation into one central dashboard rather than operating as a disconnected, standalone system.
What role does React Native play in the patient and doctor experience?

React Native powers the unified patient and doctor portals, giving patients a mobile-first way to book appointments, view medical history, and download reports, while giving doctors real-time access to prescriptions, test data, and schedules from the same connected platform.
How do the data warehouse and Power BI analytics layer work together?

The centralized data warehouse, built on MySQL, brings together lab, clinic, marketing, and operational data into a single data lake. Power BI sits on top of that data as the analytics and dashboarding layer, turning the unified data into actionable insights, predictive analytics, and management dashboards.
Is this kind of transformation only relevant for large, publicly listed healthcare organizations?

The scale of this engagement matched a nationally expanding, publicly listed healthcare brand, but the underlying problem, legacy systems and fragmented workflows limiting visibility and patient experience, applies to any healthcare organization growing faster than its digital foundation can support.
Why do a corporate website and SEO optimization matter for a healthcare organization's digital transformation?

For a company serving patients across generations, a modern, accessible, and fast website is often the first point of contact. The revamped digital presence was built specifically to bridge that generational digital divide, so patients of every age could engage with the brand confidently online.