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Emerging, Unpredictable, Breakthroughs – The era of Digital Transformation Emerging, Unpredictable, Breakthroughs – The era of Digital Transformation
Sundew
Author Sundew
Date December 26th, 2018
Time to Read 10 min.
Technology

Emerging, Unpredictable, Breakthroughs – The era of Digital Transformation

by Sundew

In today’s digital world, organizations need to transform their business operations to stay up-to-date in order to gain an edge over the competition. Big data, Artificial Intelligence and Cloud Computation play a vital role in the digital transformation journey, which society will witness in the coming years.

 We are approaching into a more holistic digital transformation era which revolves around a thread of data, data analytics and Artificial Intelligence to be laced together to change and innovate the world of Information Technology. This transition is steered with a strong need to deliver a transformative experience across various segments like Service, Retail, Banking, FMCG, Manufacturing, Entertainment and many more. We are already observing a myriad application of Artificial Intelligence across few of these industries like in Media & Entertainment, automotive and in Healthcare industry. From identifying a disease, personalizing treatments to self-driving cars and Predictive Maintenance in Manufacturing, AI is rapidly marking its footprints towards mainstream operations.

Customizing through AI Mechanism

Technology has compelled businesses to shift their strategies to a more customer-centric model while encouraging the need for an ‘AI-first’ approach. The reasons for this are even transparent. With more data and effective technologies at our disposal, we can now modify the way business functions and deliver better experiences to meet the customer’s needs.  It’s nearly impossible to think about digital transformation without the practice of Artificial Intelligent as it offers scalable and highly-efficient ways to deliver on the promises the organizations claim. We need to delve deeper to discover the particular AI applications that will have a major influence on digital transformation.  Today almost everyone in the industry is aware of the benefits AI can bring; now the goal is to put it into practice within digital transformation strategies.

Augment Performance level by automating laborious tasks

It is essential to include feasible organizational frameworks as a part of the digital transformation for high productivity of resources and to use data and AI to foster a positive customer experience. AI technologies can analyze data at a length which is beyond our imagination, and they can even learn from the real-time response and adjust their functionalities accordingly. This can liberate individuals from mundane tasks and focus on the strategic aspects to produce better result oriented outputs.  Automation is all about enriching performance and AI can assist to perform these tasks successfully and in a more cost-efficient way, uncovering new insights in the process which we can develop to build better experiences for our clientele.  

Confiscate communication barrier in the organizational hierarchy

It is important to collaborate across functions to drive digital transformation efforts successfully within an organization. To bring such change, a new internal structure should be designed for each level of the organizational hierarchy to work together seamlessly, eliminating all barriers which are prone to disrupt the core business values. And here understanding the role of AI is prerogative in creating new models and unleash developments in the processes. 

AI and digital transformation go hand in hand complimenting their symbolic relationship in driving continuous innovation in the digital world. With AI-powered solutions and automation, several industry leaders are predicting future trends or risks and aligning their business strategies to become the key differentiators in their niche. 

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Terms & Conditions

General terms & conditions for the provisions of services from Sundew Solutions Private Limited

1 - Scope and subject to change

Sundew Solutions Private Limited, hereinafter referred to as Sundew Solutions, under the brand Sun Dew Solutions Private Limited provides all deliveries and services to its contractual partners exclusively on the basis of these General Terms and Conditions (GTC).

2 - Conclusion of a contract

A contract comes off only by order of the customer by means of online order and the delivered by Sun Dew Solutions invoice and its acceptance by the customer.

3 - General Terms and Conditions

3.1 - All individual prices and the subtotal are exclusive of statutory GST as applicable for Indian Business Entities. For service provision within India, an additional GST Rate of 18% is applied.

3.2 - Services marked as optional are not automatically part of the order. These must be explicitly commissioned additionally. Optional positions are marked as such.

3.3 - It is assumed that both text content and image data in digital form, as well as desired templates and plug-ins are provided by the client (customer) and desired content in electronic form (eg Word, PDF, etc.), as far as it does not differ from the offer.

3.4 - For services that are not included in the ordered offer and are additionally commissioned by the customer, Sundew Solutions settles on the basis of the effective effort (Time & Material). The hourly rate is USD 25.00 – USD 40.00 per hour.

3.5 - For services for which a project contract for customized solutions is concluded, the agreed scope of services and expenses shall be calculated in such a way that it is required for the achievement of the objectives. If the offered value is significantly exceeded, the resulting budget requirements may change during the course of the project in the corresponding ratio. These are recorded as amendments and released by the customer.

3.6 - Services, software or other components of this offer, which are manufactured or provided by a third party and are marked as such, are not subject to the warranty of Sundew Solutions, but of the actual manufacturer or supplier. This applies in particular to templates and plugins procured or provided by the customer.

3.7 - All contents listed in the offer for customized solutions are protected by copyright and are not intended for distribution to third parties.

4 - Delivery and payment conditions

4.1 - The terms of payment are basically as follows:

• Standard packages according to online offer: advance payment to our bank account or online payment via PayPal

• Customer project: 1/3 when placing the order, 2/3 after completed installation on the customer server

4.2 - The specified delivery time begins after receipt of payment and kickoff meeting with the customer. From this, time is expected in full working days. The default work week is Monday through Friday.

4.3 - The final delivery time depends on the customer acceptance (UAT) and can thus exceed the specified delivery time.

4.4 - Delivery and performance delays due to force majeure and events that make it difficult or impossible to perform the service substantially, such. For example, strikes, lockouts and official orders are not the responsibility of Sundew Solutions. Unless otherwise provided by law, Sundew Solutions is not liable for damages in this case.

4.5 - Invoice amounts can be transferred either via electronic payment portal PayPal or through Bank Wire Transfer as shared by the Accounts and Finance Department of Sundew Solutions Private Limited during the course of Project Sign Up.

4.6 - Our offers are aimed primarily at business customers. All prices are net prices plus GST at the rate of 18% for service that is provided within India.

4.7 - If invoicing takes place by invoice, the payment must be received within 10 days from the invoice date and according to the payment plan. For the standard packages, see article 4.1. directed.

4.8 - Contract and invoice currency is Indian Rupees for all Business and Individual customers in India and will be in USD, GBP, AED, EURO etc. for Invoices raised to Business entities outside India.

4.9 - The delivery is deemed to have been delivered with the customer's consent, but no later than 14 days after the delivery of the final report to the customer, and thus as a service rendered. If the customer has complaints after this period, Sun Dew Solutions is not obliged to implement them. In this case, the payment of the outstanding amount is obligatory and must be settled by the customer immediately. Not affected by this are services under warranty & support.

5 - Delay, dunning costs:

For dunning costs incurred after default, we charge 5% interest on the outstanding amount. Further claims, in particular with regard to the enforcement of the claim by a collection agency remain reserved.

6 - Retention of title and rescission

6.1 - The services remain the property of Sundew Solutions until full payment, even if they are resold (extended retention of title). In the event of late payment, Sundew Solutions can also withdraw from the contract and reclaim the already provided sources (software code).

6.2 - If the client cancels the order before completion for reasons beyond the control of the contractor, the contractor shall be entitled to charge the costs incurred until then on the basis of the above hourly rate; the percentage of progress or documented effort (hours worked) is calculated as the basis for the effort estimate.

7 - Warranty and Liability

7.1 - Sundew Solutions assumes no liability for damage caused by the use of Sundew Solutions products handed over to the customer (software).

7.2 - If the delivered services are defective at the time of delivery, Sundew Solutions will provide for the removal of the defect. In case of failure of the repair or replacement, the customer may demand the reduction of the remuneration or the withdrawal from the contract.

7.3 - The liability for own negligence, as well as that of our legal representatives and vicarious agents, is limited to intent and gross negligence.

7.4 - The customer is solely responsible for the name and brand of his logo and design. Sun Dew Solutions accepts the documents provided by the customer to the best of its knowledge and belief. It is the customer's responsibility to investigate any trademark infringement or legal violations in connection with image rights, templates or plugins. The liability of Sundew Solutions is limited to the amount of the order value. Sundew Solutions cannot be held liable for the misuse of the logo or other graphic means and products. Any claims of third parties are fully transferred to the customer.

8 - Privacy Policy

8.1 - The data required for the transaction will be stored in strict accordance with the provisions of the International Data Protection Act and, if necessary, passed on to affiliated companies, as well as third parties for the order processing of engaged companies. All personal data is kept confidential and used only for internal purposes.

8.2 - The web sized products may be used by Sundew Solutions as reference works for promotional purposes, unless the customer expressly disagrees on this point. The products are presented for illustrative purposes only.

9 - License agreements and use of products

The customer receives for all delivered and approved solutions (websites, apps, etc.) an unrestricted grant of rights of use.

10 - Applicable Indian law

It applies to the general terms and conditions and the entire legal relationship between the customer and Sun Dew Solutions. Jurisdiction is, unless otherwise agreed, Kolkata, West Bengal.

11 - Final Provisions

Changes or additions to these GTCs are only valid if they have been agreed in writing. This also applies to a change of this written form clause.

Work Office:

Adventz Infinity
Module 702, 7th Floor,
BN Block, Sector V, Bidhannagar,
Kolkata: 700091, West Bengal, India.

Registered Office:

Adventz Infinity
Module 705, 7th Floor,
BN Block, Sector V, Bidhannagar,
Kolkata: 700091, West Bengal, India.

USA Office:

200 Broadhollow Road,
Suite 207,
Melville, NY 11747.