Infrastructure Engineer

As an Infrastructure Management Specialist, your role encompasses a wide range of responsibilities to ensure the efficient and secure operation of our internal infrastructure and services.

Your duties include:

•  Managing company clients to meet their infrastructure needs effectively.
• Overseeing mobile device management for secure mobile configurations.
•  Handling the secure gateway for a protected network connection.
•  Managing the web application firewall to safeguard web applications.
•  Supervising server infrastructure (Windows and Linux) for stability and performance.
• Leading Web Hosting Managers to maintain optimal hosting services.
• Managing cloud resources, specifically in AWS, to optimize cloud infrastructure.
• Establishing standards and best practices for network, access rights, desktops, servers, and internal applications.
• Providing support for switches, firewalls, routers, and ensuring a secure network environment.
• Implementing policies based on ITIL methodology to enhance support services.
• Collaborating with the team and specialists for a smooth service transition.
• Setting SLA criteria for IT infrastructure availability and performance.
• Developing resilient solutions to ensure infrastructure availability.
• Conducting system administration tasks, including managing networks and system backups.
• Monitoring critical processes and systems proactively.
• Installing, configuring, and supporting servers and network components.
• Planning upgrades to maintain service levels and keep infrastructure up-to-date.
• Leading the replacement of aging infrastructure components.
• Testing and analyzing network and server components comprehensively.
• Ensuring consistent server uptime to meet business goals.

Required Skill Set:
Functional:

• Broad ITIL Knowledge and experience in Service Management
• 3 years of appropriate experience supporting IT infrastructure and service delivery, preferably with a medium-sized organization
• Good understanding of Server & desktop hardware/ operating systems, networks, firewalls and load balancers, telecoms, etc.
• A probing and analytical approach with the ability to pre-empt potential problems and identify inefficiencies
• A very strong customer-oriented approach with a delivery bias
• Ability to prioritize and allocate resources/efforts appropriately
• Experience of working with 3rd party service providers

Technical:

• In depth knowledge of Linux/Windows Server including operations
• In depth knowledge of Active Directory (Design, Security and Administration)
• In depth knowledge of Networking technologies and concepts (Firewall, VPN)
• Good knowledge of Google Workspace and Cloud Services such IaaS (AWS) Good Knowledge of Device Management such as Laptops and Smart Devices
• Knowledge of Docker, Kubernetes, Loadbalancers (Nginx etc.)
• Good understanding of IT security and Data protection principles

If you are passionate about infrastructure management and possess expertise in the mentioned areas, we invite you to join our team and contribute to the success of our IT infrastructure operations.